Frequently asked questions

Here are answers to the most frequently asked questions about Rume Health and its testing and telehealth services.

Our patients describe testing at Rume as fast, easy, and convenient! Most of our tests require either a cheek, nasal swab, or throat. A small number of tests require blood from a finger prick. 
Not a problem. If you’ve already paid for your test, but you missed your appointment time–for any reason–you can still get tested. Simply show up to the testing site when you can and we’ll be ready to check you in and get you tested! 
We recommend it! It will allow you to check in and get tested faster than without one. However, you are welcome to walk up to a testing site without an appointment. You can book an appointment here. 
  Yes! Our zero-cost-to-patient COVID-19 Subscription Program makes it easy for Californians to get diagnosed and treated for COVID-19 from home. Enrolling is easy! Simply submit your shipping and insurance information to receive a monthly delivery of 8 Covid test kits.  Your insurance will be billed for these tests, resulting in no cost to you.
Our Rapid COVID-19 PCR Test is ideal for situations that demand quick results, such as travel requirements, event participation, pre-surgery screening, and rapid response to potential exposures.  However, check to see if there are any special requirements for the country you’re traveling to in order to select the test that’s best for you.
Insurance companies may reimburse for COVID-19 testing services. It is your responsibility to be aware of any requirements imposed by your insurance company to obtain reimbursement for Covid testing services.  We encourage you to contact your insurance company for additional information prior to receiving testing services if you intend to seek reimbursement for the cost of the testing services.  We do not guarantee that your insurance company will provide reimbursement. Please be advised that CIGNA will not reimburse its members for self-pay Covid testing services.  Similarly, Medicare will not reimburse you for any tests you receive from Rume. You have to pay for the test out-of-pocket.
Sameday Health, acquired by Rume Health in the fall of 2023, is now Sameday Health by Rume!  We’re in the process of changing our signage and updating our messaging. We appreciate your patience as we expand our service offerings and step into the next chapter of our story!
We accommodate patients of all ages and capabilities. Parental consent is required for us to test and treat minors. Consent can be given during the registration process via an online consent form.
Getting tested (especially if you book an appointment) will only take a few minutes. If the location you’re visiting is busy there may be a short wait. Our friendly staff will get to you as quickly as possible.
No preparation is required. Simply show up to the testing site, and we’ll take it from there.
Recently received a bill from Rume?

If you received a recent bill or statement, we are here to help! The amount shown may be what your insurance has to pay. Please note that some tests and treatments may only be free if your insurance is on file.

If you have any further questions, please contact

Rume Medical Group has been offering telemedicine, specimen collecting, and processing services for COVID-19 testing locations nationwide since 2020.​ We are dedicated to helping you resolve any billing issues in a clear and understandable manner.