Faqs - Rume Health

Frequently asked questions

Here are answers to the most frequently asked questions about Rume Health and its testing and telehealth services.

Our patients describe testing at Rume as fast, easy, and convenient! Most of our tests require either a cheek, nasal swab, or throat. A small number of tests require blood from a finger prick.

Not a problem. If you’ve already paid for your test, but you missed your appointment time–for any reason–you can still get tested. Simply show up to the testing site when you can and we’ll be ready to check you in and get you tested!

We recommend it! It will allow you to check in and get tested faster than without one. However, you are welcome to walk up to a testing site without an appointment. You can book an appointment here.

Yes! Our zero-cost-to-patient COVID-19 Subscription Program makes it easy for Californians to get diagnosed and treated for COVID-19 from home. Enrolling is easy! Simply submit your shipping and insurance information to receive a monthly delivery of 8 Covid test kits. Your insurance will be billed for these tests, resulting in no cost to you.

Our Rapid COVID-19 PCR Test is ideal for situations that demand quick results, such as travel requirements, event participation, pre-surgery screening, and rapid response to potential exposures. However, check to see if there are any special requirements for the country you’re traveling to in order to select the test that’s best for you.

Insurance companies may reimburse for COVID-19 testing services. It is your responsibility to be aware of any requirements imposed by your insurance company to obtain reimbursement for Covid testing services. We encourage you to contact your insurance company for additional information prior to receiving testing services if you intend to seek reimbursement for the cost of the testing services. We do not guarantee that your insurance company will provide reimbursement. Please be advised that CIGNA will not reimburse its members for self-pay Covid testing services. Similarly, Medicare will not reimburse you for any tests you receive from Rume. You have to pay for the test out-of-pocket.

Sameday Health, acquired by Rume Health in the fall of 2023, is now Sameday Health by Rume! We’re in the process of changing our signage and updating our messaging. We appreciate your patience as we expand our service offerings and step into the next chapter of our story!

We accommodate patients of all ages and capabilities. Parental consent is required for us to test and treat minors. Consent can be given during the registration process via an online consent form.

Getting tested (especially if you book an appointment) will only take a few minutes. If the location you’re visiting is busy there may be a short wait. Our friendly staff will get to you as quickly as possible.

No preparation is required. Simply show up to the testing site, and we’ll take it from there.

You can choose to book a same-day appointment, or book days in advance. Five minutes is the typical wait time once you enter your virtual exam room.

The states we’re available in differ based on the service.

Check out our Virtual Convenient Care, Women’s Health, Covid Treatment, and Weight Loss Program pages to see if appointments are available in your state.

Yes, we accept both!

No, Medicare will not reimburse you for any tests administered by any Rume Health testing center, including Sameday Health by Rume locations. You have to pay for the test out-of-pocket.

Dr. Abinante is the founder of Rume Health. If you’ve rendered services at Rume Health, Dr. Abinante’s name will appear on your invoice.

Some of our diagnostic tests can be covered by insurance. Learn more about our diagnostic testing services to see which tests are eligible.

We do!

There are two reasons you may be receiving a bill if your service was covered by insurance.

Your service was covered by insurance, but you have not yet met your deductible, co-insurance, copayment, and so your benefits have not kicked in.

Your insurance does cover this type of service, but there is a stipulation in you plan that excludes the service.

Contact us if you have questions!

We currently accept insurance from these carriers:

Aetna
Cigna
United Healthcare
Blue Shield of California
Medicare
Multiplan PPOs

If you receive a check in the mail from your insurance company, call your insurance company to understand who the payment belongs to.

For services rendered during the COVID-19 public health emergency, Rume Health billed your insurance company directly to get reimbursed for payment.

Some insurance companies will reimburse Rume for the full cost of service. Others will pay an adjusted rate (i.e., a rate less than the original price). For those companies that pay an adjusted reimbursement rate, some will send that partial reimbursement to you, the patient.

If after talking to your carrier you determine that the check is meant to cover the cost of services rendered during the pandemic, contact us immediately.

Give our customer support line a call at (888)223-7863, and we’ll be happy to look into this for you. We’ll determine why you received a statement and what service it’s related to.

No. To ensure a safe and sanitary testing environment, all payments are made electronically when you register.

We are unable to write prescriptions for controlled substances, including:

Narcotics and opioids
Benzodiazepine
Stimulants
Antipsychotic medication

Sameday Health, acquired by Rume Health in the fall of 2023, is now Sameday Health by Rume! The acquisition marks a new chapter in our mission to bring you even more high-quality health and wellness solutions and adds three more physical locations to our larger portfolio of testing centers. When you book an appointment at a Sameday Health by Rume location, keep an eye out for Sameday Health signage when you arrive.