Notice of Privacy Practices
Rume Health is committed to protecting your health information
This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
Uses and Disclosures
Notice
The following categories describe the different ways we may use and disclose your individually identifiable health information (also known as “protected health information” or “PHI”), unless you object when permitted by law.
Treatment
We may use and disclose your health information to provide, coordinate, or manage your healthcare and related services. Healthcare providers involved in your care may review your lab results, imaging, or clinical notes. We may share your information with other physicians, specialists, pharmacies, laboratories, or other providers involved in your treatment. We may also disclose information to family members, caregivers, or others involved in your care when appropriate, unless you object.
Payment
We may use and disclose your health information to bill and collect payment for services provided to you. We may submit claims to your health insurance plan, verify eligibility, obtain prior authorization, or bill you directly for services rendered. We may also share information with third parties responsible for payment, as permitted by law.
Healthcare Operations
We may use and disclose your health information to support our day-to-day operations and management. These activities may include quality improvement initiatives, clinical guideline development, staff training, credentialing, business planning, financial reporting, legal services, compliance activities, medical review, and auditing. These functions help ensure high-quality care and regulatory compliance.
Appointment Reminders
We may contact you by phone, voicemail, email, mail, or text message to remind you about appointments.
Information About Treatment and Services
We may use your health information to send you information about treatment options, health-related benefits and services, disease management programs, or new services offered by Rume Health. You may opt out of receiving non-essential communications at any time.
Communications and Bulk Messaging
We may use your name, email address, and/or mobile phone number to send clinic updates, newsletters, provider schedule changes, or promotional announcements. You may opt out of marketing communications as permitted by law.
Law Enforcement and Government Requests
We may disclose your health information to comply with federal, state, or local laws; in response to court orders, subpoenas, or administrative requests; for government audits or investigations; or when required for mandated reporting.
Other Uses & Disclosures in Special Circumstances
We may also use or disclose your health information in the following situations, as permitted or required by law:
- Public health activities, such as reporting communicable diseases, adverse drug reactions, child abuse or neglect, and vital statistics reporting.
- Health oversight activities.
- Lawsuits and legal proceedings.
- Medical examiners and funeral directors.
- Organ and tissue donation.
- To prevent or lessen a serious threat to health or safety.
- Military and veterans affairs activities.
- National security activities.
- Correctional institutions if you are an inmate or under custody of law enforcement.
- Workers' compensation claims.
Any other use or disclosure not described in this Notice requires your written authorization. You may revoke your authorization at any time in writing. Revocation will not affect disclosures already made prior to receiving your written revocation.
Your Rights
Right to Request Restrictions
You may request restrictions on how we use or disclose your information for treatment, payment, or healthcare operations, or limit disclosures to specific individuals involved in your care. We are not required to agree to all requested restrictions. If we do agree, we will comply except in emergencies or when required by law. Requests must be submitted in writing to the Privacy Officer and must specify the information to restrict, whether the restriction applies to use or disclosure or both, and to whom the restriction applies.
Right to Confidential Communications
You may request that we communicate with you in a specific way or at a specific location. We will accommodate reasonable requests.
Right to Inspect and Copy Your Records
You may inspect and obtain a copy of your health information. We generally respond within 30 days of your written request. We may charge a reasonable, cost-based fee for copies. In limited circumstances, we may deny access, but you may request a review of the denial.
Right to Amend Your Records
If you believe your information is incorrect or incomplete, you may request an amendment in writing, including a reason supporting your request. We may deny the request if the information is accurate and complete, not created by Rume Health (unless the creator is unavailable), or not part of the designated record set. If denied, we will provide a written explanation within 60 days.
Right to an Accounting of Disclosures
You may request a list of disclosures made outside of treatment, payment, and healthcare operations. You are entitled to one free accounting every 12 months. Additional requests may incur a reasonable fee.
Right to a Paper Copy of This Notice
You may request a printed copy of this Notice at any time, even if you agreed to receive it electronically.
Rume Health's Duties
- Maintain the privacy and security of your protected health information.
- Provide you with this Notice of Privacy Practices.
- Follow the terms of this Notice currently in effect.
- Notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
Right to Revise Privacy Practices
We reserve the right to change this Notice and our privacy practices as permitted by law. Changes will apply to all protected health information we maintain. The updated Notice will be available at our office, on our website (if applicable), and upon request.
Requests to Access Health Information
All requests to inspect, copy, amend, or restrict protected health information must be submitted in writing to the Privacy Officer at Rume Health. Forms are available upon request. Requests will be reviewed and approved unless legal or medical grounds exist for denial.
Complaints
If you believe your privacy rights have been violated or have concerns about our privacy practices, you may file a complaint with Rume Health directly:
Attn: Privacy Officer / Office Manager
19722 MacArthur Blvd
Irvine, CA, 92612
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
You will not be penalized or retaliated against for filing a complaint.
Contact Privacy Officer
Submit written complaints to the Privacy Officer at Rume Health
Call Us Directly
Speak with our team about any privacy concerns you may have
We will not retaliate against you for filing a complaint. Your concerns help us improve our privacy practices and ensure we meet our legal obligations under HIPAA.
Your Privacy Matters to Us
Rume Health is committed to maintaining the confidentiality and security of your protected health information at all times.
This notice is effective as of the date of your enrollment. We reserve the right to revise this notice as permitted by law, with updates made available at our office and upon request.