Frequently Asked Questions

General questions

The test that is most suitable for your travel needs will depend on your destination. Patients should research the testing requirement for their trip prior to booking a test. If you have specific travel needs such as a travel form or other document or if you need advice on which test is appropriate for you destination, visit Dirven Care’s travel page for more information.

Many of our sites accept walk-ups, but some of them do not. Please check the individual site webpage to see the status of that location. If a site is only accepting appointments, but has no appointments avaialbe, please check a neighboring site.
A copy of the test result will be sent to the email and phone number you provide during online patient registration.
SARS Cov-2 is an acronym Severe Acute Respiratory Syndrome which is a virus that causes the disease of COVID-19.
Antibodies are proteins detected by a blood test that can help us determine if your body has developed a response to a COVID-19 infection or vaccine. A positive antibody test could indicate that you have had a past infection with COVID-19 or have been vaccinated.
If you have placed an order for a test and scheduled an appointment at one of our clinics, but are unable to make it at your scheduled time, the site will continue to honor your original order, provided all necessary forms have been completed. A patient may visit the site at their earliest convenience.
Most sites accept walk-ups or bke-ups. Please check the individual site webpage to verify.
We try to make testing accessible for all. Each region should have a site that has higher capacity and longer hours. Please see neighboring sites for appointments or walk-up availability.

Billing & payment

We believe that a patient should be able to test whenever they want, with or without insurance. Many of our patients have been successful in paying for testing and then submitting their invoice to their insurance company for reimbursement. If you cannot afford testing, please fill out our Scholarship Application form for a no-cost test! Scholarships are available each day, based on need. These scholarships are not for same day use, as applications are reviewed each evening after the 7:00pm cutoff time.
Since orders do not expire, a patient is able to cancel their appointment and still be tested at their earliest convenience. If a patient has purchased a test and no longer wishes to be tested, the Help Center can confirm that services were not rendered and cancel the order. Can I please confirm the patient’s name and order number?
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