Here are answers to the most frequently asked questions about Rume Health and its testing and telehealth services.
Payment and Insurance
How is the test performed? What does it require?
Our patients describe testing at Rume as fast, easy, and convenient! Most of our tests require either a cheek, nasal swab, or throat. A small number of tests require blood from a finger prick.
What happens if I miss my appointment?
Not a problem. If you’ve already paid for your test, but you missed your appointment time–for any reason–you can still get tested. Simply show up to the testing site when you can and we’ll be ready to check you in and get you tested!
Do I need to book an appointment to get tested?
We recommend it! It will allow you to check in and get tested faster than without one. However, you are welcome to walk up to a testing site without an appointment. You can book an appointment here.
Can I get free COVID-19 tests sent to me regularly?
Yes! Our zero-cost-to-patient COVID-19 Subscription Program makes it easy for Californians to get diagnosed and treated for COVID-19 from home.Enrolling is easy! Simply submit your shipping and insurance information to receive a monthly delivery of 8 Covid test kits. Your insurance will be billed for these tests, resulting in no cost to you.
What is the best COVID-19 test to use to meet COVID-19 travel requirements?
Our Rapid COVID-19 PCR Test is ideal for situations that demand quick results, such as travel requirements, event participation, pre-surgery screening, and rapid response to potential exposures. However, check to see if there are any special requirements for the country you’re traveling to in order to select the test that’s best for you.
Are all COVID-19 tests covered by insurance?
Insurance companies may reimburse for COVID-19 testing services. It is your responsibility to be aware of any requirements imposed by your insurance company to obtain reimbursement for Covid testing services.We encourage you to contact your insurance company for additional information prior to receiving testing services if you intend to seek reimbursement for the cost of the testing services. We do not guarantee that your insurance company will provide reimbursement. Please be advised that CIGNA will not reimburse its members for self-pay Covid testing services. Similarly, Medicare will not reimburse you for any tests you receive from Rume. You have to pay for the test out-of-pocket.
Why does my testing center have "Sameday Health" signage on it?
Sameday Health, acquired by Rume Health in the fall of 2023, is now Sameday Health by Rume! We’re in the process of changing our signage and updating our messaging. We appreciate your patience as we expand our service offerings and step into the next chapter of our story!
Is there an age requirement for who can use your testing services?
We accommodate patients of all ages and capabilities. Parental consent is required for us to test and treat minors. Consent can be given during the registration process via an online consent form.
How long does it take to get tested?
Getting tested (especially if you book an appointment) will only take a few minutes. If the location you’re visiting is busy there may be a short wait. Our friendly staff will get to you as quickly as possible.
How do I prepare for my test?
No preparation is required. Simply show up to the testing site, and we’ll take it from there.
How long does it take to see a Rume provider online?
You can choose to book a same-dayappointment, or book days in advance. Five minutes is the typical wait time once you enter your virtual exam room.
What states do you provide telehealth services in?
The states we’re available in differ based on the service.
We currently accept insurance from these carriers:
Blue Shield of California
Why did I receive a check in the mail from my insurance company?
If you receive a check in the mail from your insurance company, call your insurance company to understand who the payment belongs to.
For services rendered during the COVID-19 public health emergency, Rume Health billed your insurance company directly to get reimbursed for payment.
Some insurance companies will reimburse Rume for the full cost of service. Others will pay an adjusted rate (i.e., a rate less than the original price). For those companies that pay an adjusted reimbursement rate, some will send that partial reimbursement to you, the patient.
If after talking to your carrier you determine that the check is meant to cover the cost of services rendered during the pandemic, contact us immediately.
I received a call asking for my insurance for a test last year. What information do you need?
You received this call because during the pandemic, you tested with Covid Clinic, a diagnostic testing center that opened in 2020. Covid Clinic is now called Rume Health.We are not seeking payment from you. Rather, we want to make sure your health insurer pays for your COVID-19 testing, which was required by federal and state laws during the COVID-19 public health emergency.If you didn’t have insurance when you tested with Covid Clinic, no problem! We just need to confirm that you didn’t have insurance at the time.
I recently received a statement from Rume Health, but I don't recall using this service.
Give our customer support line a call at (888)223-7863, and we’ll be happy to look into this for you. We’ll determine why you received a statement and what service it’s related to.
Are there limitations to what a Rume Health provider can prescribe to me?
We are unable to write prescriptions for controlled substances, including:
Narcotics and opioids
What is Sameday Health by Rume?
Sameday Health, acquired by Rume Health in the fall of 2023, is now Sameday Health by Rume!The acquisition marks a new chapter in our mission to bring you even more high-quality health and wellness solutions and adds three more physical locations to our larger portfolio of testing centers. When you book an appointment at a Sameday Health by Rume location, keep an eye out for Sameday Health signage when you arrive.